Connect your store

There are two ways to connect GrootDesk to your storefront. Both take minutes and neither requires re-platforming.

Option A — Plugin

On Shopware (live today; Shopify & WooCommerce in early access), install the native plugin from the marketplace or as a package. It adds the chat widget, issues signed session tokens, and exposes the store & order API to the agent securely.

Option B — Script snippet

On any platform — Magento, a custom stack or headless — add a single script snippet to your storefront and connect data through our REST connector.

<script src="https://cdn.grootdesk.com/widget.js"
        data-shop="your-shop-id" defer></script>

Store API access

Provide read access to orders and products so the agent can verify orders and answer product questions with live data. Credentials are stored encrypted and used only on your behalf.

  • Orders — status, tracking, line items (read)
  • Products — availability, price, attributes (read)
  • Customers — for order verification only

Connect your helpdesk

Add your Zendesk or Freshdesk credentials (or an email inbox) so GrootDesk can escalate to a human with full context when needed. See Guardrails & consent for how escalation is triggered.

Go-live checklist

  • Widget installed and visible on your storefront
  • Store API credentials verified
  • Helpdesk connected and a test ticket created
  • Knowledge base synced (next guide)
  • Model configured (Models & routing)
← Getting started Knowledge base & RAG →