AI support agent for e-commerce
Meet GrootDesk. The AI support agent that actually resolves.
GrootDesk handles your Level 1 and Level 2 tickets end to end — answering from your own knowledge base, verifying orders, and processing returns with the customer's consent. It escalates to a human only when one is truly needed, so your team gets its time back.
~70%
of L1/L2 tickets auto-resolved
< 1 hr
to connect and go live
24/7
instant replies, every timezone
100%
actions gated by consent & audit
One brain, your whole stack
Watch the GrootDesk brain come together.
Keep scrolling — the core forms first, then each layer builds around it: your e-commerce platforms, every LLM, then helpdesks and connectors like Zendesk and WhatsApp, plus custom integrations and modifications to fit your needs.
GrootDesk brain
Agents · RAG · Guardrails · Router
Made yours, over time
We actively shape it to how you want support to behave.
GrootDesk isn't set-and-forget. With an ongoing plan or agreement, we keep tuning the agent to your business — new policies, tone, workflows and edge cases — so over time it behaves exactly the way your team wants.
And you decide how far it goes. For any request, GrootDesk can act on its own within the limits you set, or escalate it to a human — your rules, adjustable any time.
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🤖
Acts on its own
Resolves the request end to end within your guardrails — no human needed.
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🙋
Or escalates it
Hands off to your team with full context, on exactly the cases you choose.
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🎚️
Evolves with you
Under an added plan we adapt its policies, skills and behaviour as you grow.
Live demo · fully interactive
Try it yourself. No sign-up.
This is a scripted, in-browser preview of GrootDesk on a demo shop. Pick a question and watch it verify, answer, and act — the same flow your customers get.
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Answers from your knowledge base
Grounded in your policies, FAQs and product data — never a made-up answer.
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Verifies the order first
Confirms identity before revealing status or touching an order. Try
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Acts only with consent
Returns and cancellations show a confirmation card before anything is filed. Try
GrootDesk
Demo shop · online
Simulated demo · no real data leaves your browser
How it works
Live in three steps.
No re-platforming, no long onboarding. Connect, let it learn, and switch it on.
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01
Connect your shop
Install the plugin (Shopware today; Shopify & WooCommerce in early access) or drop in one script snippet. Point it at your store and helpdesk.
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02
GrootDesk learns your world
It ingests your policies, FAQs and product catalogue to build a grounded knowledge base — in the language your customers speak.
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03
Go live & watch
It answers, verifies orders and files tickets automatically while you monitor every conversation, action and cost from the dashboard.
Capabilities
Everything L1 and L2 support does — automated.
Not a chatbot that deflects to an article. A support agent that finishes the job.
Product questions
Answers specs, availability and fit — and shows rich product cards with images, price and a link to buy.
Order status & verification
Confirms customer identity, then returns live status, tracking and delivery estimates from your store.
Returns & cancellations
Walks the customer through eligibility and files the request — but only after an explicit, on-screen confirmation.
Helpdesk escalation
Hands off to a human in Zendesk, Freshdesk or your tool of choice — with the full context attached, no re-typing.
Analytics & cost dashboard
Track resolution rate, top intents and per-conversation LLM cost. Smart model routing sends easy questions to a cheaper model and hard ones to a stronger one — so spend stays low as you scale.
Multilingual
Serves customers in German and English today, with more languages rolling out. One agent, every market.
Architecture · under the hood
An agentic pipeline. Not a chatbot script.
Every message runs through a guarded, multi-step reasoning graph — classify, retrieve, generate, check, act — so answers are grounded and actions are safe.
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01 · Verify
Authenticates the session and the order; capability guardrails fence what the agent may do.
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02 · Classify
One unified LLM call resolves intent, the action needed, a search query and complexity.
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03 · Retrieve
RAG over your vector knowledge base, plus live order & product data from your store.
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04 · Generate
Smart routing picks the right model; the reply streams back token-by-token over WebSocket.
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05 · Evaluate
Automated evaluators check every answer for hallucination and language match.
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06 · Act
Answers, files a consent-gated ticket, or escalates to a human in your helpdesk — with full context.
Knowledge & data
- RAG vector knowledge base (10k+ chunks from CMS, PDFs & policies)
- Live store, product & order APIs
- Semantic response cache to cut repeat LLM cost
Any model
- OpenAI · Anthropic · Google Gemini · Mistral · self-hosted
- Smart routing: cheap model for easy, strong model for hard
- Real-time streaming over WebSocket
Trust & observability
- Consent-gated actions & full audit trail
- Analytics & per-conversation cost dashboard
- Full request tracing · EU data residency
Trust & guardrails
GrootDesk never invents an action.
The reason support teams can actually hand work over: every capability is fenced, every action is logged, and nothing happens to an order without the customer's explicit go-ahead. Automated evaluators check each answer for hallucinations and language match before it's trusted.
Consent-gated tickets
Returns, cancellations and refunds are only filed after the customer confirms on screen.
Order verification
Identity is confirmed before any status is shared or any change is made to an order.
Capability guardrails
It can only do what you allow. Outside its remit, it says so and escalates — it never guesses.
Full audit trail
Every message, decision and action is recorded and reviewable in the dashboard.
EU-hosted · GDPR-first
Built in Europe, for European rules.
Data residency isn't an afterthought bolted on for compliance — it's how GrootDesk was designed from day one.
Hosted in Germany. Infrastructure runs in Frankfurt — your data stays in the EU.
DPA available. A Data Processing Agreement is ready to sign for every plan.
No training on your data. Customer conversations are never used to train models.
Deletion on request. Data is erased whenever you or your customer asks.
Your customers' trust, protected
EU data residency, encryption in transit and at rest, and a clear audit trail — the guarantees your legal team asks for.
Platforms & models
Any store. Any LLM.
GrootDesk is an extendable agent, not a walled garden. Connect the platform you run today and bring your own model — or use ours.
Shopware
Live nowNative plugin. Install, connect your helpdesk, and go live in under an hour.
Request accessShopify
Early accessApp in private beta. Join early access to onboard your Shopify store first.
Request accessWooCommerce
WaitlistOn the roadmap. Add your store to the waitlist and we'll reach out at launch.
Join waitlistCustom / Headless
REST connectorAny platform — Magento, a custom stack or headless — via our REST connector & script snippet.
Request accessBring your own model — OpenAI, Anthropic, Google Gemini, Mistral or a self-hosted / custom LLM — or run on GrootDesk's managed models. Smart routing sends simple questions to a cheaper model and hard ones to a stronger one, so you control cost. Escalate into Zendesk, Freshdesk and other helpdesks.
Pricing
Fixed tiers. No per-resolution surprises.
Predictable monthly pricing that scales with conversation volume — never a toll on every ticket you resolve.
Starter
€49/mo
500 conversations / month
- ✓ Knowledge-base answers
- ✓ Order status & verification
- ✓ Consent-gated tickets
- ✓ 1 helpdesk integration
Growth
€149/mo
2,500 conversations / month
- ✓ Everything in Starter
- ✓ Returns & cancellations
- ✓ Analytics & cost dashboard
- ✓ Multilingual (DE / EN)
- ✓ Priority support
Business
€449/mo
10,000 conversations / month
- ✓ Everything in Growth
- ✓ Bring your own key (BYOK)
- ✓ SLA & uptime guarantee
- ✓ Multiple helpdesk integrations
Enterprise
Custom
Tailored to your volume
- ✓ Dedicated instance
- ✓ Signed DPA
- ✓ Custom adapters & connectors
- ✓ Dedicated onboarding
FAQ
Questions, answered.
Everything support and ops teams ask before switching on GrootDesk.
Still curious? Talk to usWhat if it gives a wrong answer?+
GrootDesk only answers from your knowledge base and is fenced by capability guardrails. When it isn't confident or a request falls outside its remit, it says so and escalates to a human instead of guessing. No action touches an order without explicit customer confirmation, and everything is logged in the audit trail.
How does GrootDesk actually work?+
Every customer message runs through a guarded pipeline. GrootDesk first works out what's being asked, then either looks the answer up in your knowledge base (policies, FAQs, product info) or pulls live data from your store — like an order status. It drafts a reply, checks it for accuracy and tone, and only then sends it. Anything it can't safely handle is escalated to a human with the full context attached. Nothing touches an order without the customer's explicit confirmation, and every step is logged. See the full architecture →
How long does setup take?+
Most stores are live in under an hour. Install the plugin or add the script snippet, connect your helpdesk, and let GrootDesk ingest your policies, FAQs and catalogue. No re-platforming required.
How does pricing work?+
You pick a fixed tier — Starter, Growth or Business — and each tier includes a monthly allowance of conversations (500, 2,500 and 10,000 respectively). It's a flat monthly fee, not a toll on every ticket. There are no setup fees, no per-resolution charges and no surprise usage bills. Need more than 10,000 conversations a month? That's what Enterprise is for.
What counts as a conversation?+
One conversation is a single customer thread, no matter how many messages back and forth it contains. A shopper asking about their order, then a return, then a refund in the same chat is still one conversation. Instant deterministic actions — like a tracking lookup — don't add extra cost.
What's the difference between monthly and yearly billing?+
Same product, same allowance — you just save 20% by paying yearly. Monthly billing is charged every month and you can stop anytime. Yearly billing is paid once upfront for the whole year at the discounted rate (for example, Growth drops from €149 to €119 per month, billed annually). Use the Monthly / Yearly toggle above the plans to compare.
What if I go over my monthly conversations?+
Nothing breaks and your customers never hit a wall. We'll flag it in your dashboard and simply suggest moving to the tier that fits your real volume — no punitive overage rates. If you're consistently near a ceiling, upgrading is one click, and founder pricing carries over.
Where does my data live?+
Everything is hosted in Germany, inside the EU. We offer a signed DPA, never train models on your customers' data, and delete data on request. Encryption is applied in transit and at rest.
Which languages are supported?+
German and English today, with more languages rolling out. GrootDesk detects the customer's language and replies in it automatically.
Is there a trial?+
We're onboarding early-access partners now, who lock in founder pricing for 12 months. Request access below and we'll set you up with a guided pilot on your own store.
Which LLMs and platforms can I use?+
Any of them. Bring your own model — OpenAI, Anthropic, Google Gemini, Mistral or self-hosted — or use our managed models, with smart routing to keep cost per conversation low. Connect Shopware today, Shopify and WooCommerce in early access, or any custom / headless store via the REST connector.
Request early access
Give your team its time back.
Tell us about your store and we'll get you into the early-access programme — founder pricing locked for 12 months.
- ✓ Guided pilot on your own store
- ✓ Live in under an hour
- ✓ No credit card, no commitment