Capabilities
Everything L1 & L2 support does — automated.
Not a chatbot that deflects to an article. GrootDesk is a support agent that finishes the job — grounded in your data, gated by consent, and watched from a dashboard.
Product questions
Answers specs, availability and fit — and shows rich product cards with image, price and a link to buy. Can suggest cheaper or better-fit alternatives.
Order status & verification
Confirms customer identity, then returns live status, tracking and delivery estimates straight from your store.
Returns & cancellations
Walks the customer through eligibility and files the request — but only after an explicit, on-screen confirmation.
Helpdesk escalation
Hands off to a human in Zendesk, Freshdesk or your tool of choice — with the full conversation context attached, no re-typing.
Analytics & cost dashboard
Resolution rate, deflection, top intents and per-conversation LLM cost. Smart routing keeps spend low as you scale.
Multilingual
Serves customers in German and English today, with more rolling out. Detects the customer's language and replies in it automatically.
Grounded, then gated
Every answer is grounded in your knowledge base and live store data. Every action that changes an order is gated behind explicit customer consent and recorded in an audit trail. That's why teams can actually hand work over.
~70%
of L1/L2 auto-resolved
< 1 hr
to go live
24/7
instant replies
100%
consent-gated actions
Give your team its time back.
Join the early-access programme — founder pricing locked for 12 months, live on your store in under an hour.