The dashboard
One screen to watch — and run — everything.
You're never guessing. The GrootDesk dashboard shows every conversation, what it cost, what customers asked about, and what needed a human — and lets you tune the agent yourself, no code required.
Conversations
1,284
Auto-resolved
71%
Avg reply
3.2s
Cost / chat
€0.04
Top topics this week
Recent conversations
- Where is my order?Resolved
- Return a jacketResolved
- Damaged itemEscalated
- Change addressResolved
Illustrative — your real numbers, live.
Everything you can see and do
The dashboard has 14 areas. Here's what each one is for — in plain words.
👀 Watch what's happening
Overview
Your morning glance: how many chats, how many solved without a human, average speed and cost.
Conversations
Read any chat in full, search them all, and see exactly what the agent said and did.
Topics
What customers ask about most, grouped into themes — so you spot trends and gaps.
Logs
The detailed step-by-step record of everything, for when you want to dig in or troubleshoot.
💶 Money & speed
Costs
Exactly what the AI is spending — per day and per conversation. No bill-shock, ever.
Performance
Speed and quality: reply times, resolution rate, and how often the cache saves a call.
Products
The product suggestions the agent made — and the extra sales they helped drive.
Feedback
Thumbs up / down from customers on answers, so you see what's landing and what isn't.
🛟 Quality & safety
Escalations
Every chat handed to a human — and the reason why — so nothing slips through.
Tickets
Support tickets the agent created or escalated, with their current status.
Why this matters
Together, these three give you a complete safety net: you can always see what got escalated, why, and what happened next.
🎛️ Make it yours — no code
Agents
Set what the agent is allowed to do and how it behaves — the guardrails, in a few clicks.
LLM Config
Pick which AI model to use and plug in your keys. Switch anytime, no developer needed.
Prompts
Adjust the agent's tone and instructions, with versions saved so you can always roll back.
Knowledge
Manage what the agent knows: sync your content and refresh the knowledge base on demand.
Give your team its time back.
Join the early-access programme — founder pricing locked for 12 months, live on your store in under an hour.